FAQ / Support

FAQ & SUPPORT

Strategic answers for global campaigns and storefront essentials.

Custom Projects & Ministry Campaigns

What is the minimum order volume for a custom ministry campaign?

For custom printing, screen printing, or specialized production runs (such as custom church apparel, mugs, or books), our minimum requirements vary based on the specific surface asset. Generally, custom apparel runs require a minimum of 20 units per design variant to optimize setup costs and ensure premium print quality.

Can I submit my own custom artwork or church logo?

Yes. When you request a quote, your system portal allows you to upload high-resolution files. We strongly recommend vector formats (.AI, .EPS, or print-ready PDF) or high-DPI raster images to guarantee crisp lines and absolute accuracy on the final physical product.

Are there any restrictions on what custom designs you print?

Yes. JC Preachers operates strictly under uncompromised Biblical principles. We retain the absolute right to reject and fully refund any custom order or automated workflow submission intended to promote, display, or print designs for LGBTQ+ movements or any ideological positions that explicitly contradict the Holy Scriptures.

Logistics, Weight, & Global Shipping

Do you deliver internationally to foreign clients?

Absolutely. We handle secure door-to-door delivery and premium air cargo freight handling for ministries and clients globally. Whether you are ordering a single hoodie from our retail catalog or exporting 1,000 copies of a custom book production run, our backend logistics handles the parameters securely.

How are high-volume shipping logistics and weights calculated?

For massive physical print runs, our system dynamically calculates exact total material weight (kg) and dimensional volume based on raw paper density (e.g., 70gsm text stocks) or fabric mass. For international volume exports, our team coordinates directly with major hub handlers to secure reliable customs clearance.

Retail Orders & Payments

How long does standard storefront merchandise take to ship?

Retail orders from our active catalog are processed within 3-5 business days. Once dispatched via our fulfillment pipelines, you will automatically receive a tracking link via email to monitor your package directly to your door.

Can I modify or cancel a storefront retail order?

Retail storefront orders can be modified or canceled within 12 hours of purchase before fulfillment steps begin. Once items are packed, processed, or sent to production queues, changes cannot be guaranteed.

Still need tactical assistance?

If your logistical query isn’t listed, open a direct communication thread with our administration network.

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